Delivery Information

Every Haus of Lux sofa is handcrafted to order in our Manchester workshop. Please allow 2–4 weeks from the date of your order. You will receive email updates throughout production and a confirmation call 24–48 hours before delivery with your 2-hour arrival window.

Yes — once your sofa is ready, our dedicated delivery team will contact you directly to agree a convenient date and time. We deliver Monday to Saturday, 7am–7pm across mainland Great Britain.

Yes, we deliver on Saturdays. Sunday delivery is not currently available. Weekend slots are popular — please confirm your date as soon as our team contacts you.

Our delivery team will provide a 2-hour arrival window when they call the day before. Deliveries take place between 7am and 7pm.

Ensure a clear path from your front door to your chosen room — remove rugs that may slip, fragile items, and any obstacles. Our two-person delivery team will carry, position, and unpack your sofa, then remove all packaging materials.

Measure all doorways, corridors, and staircases against the sofa dimensions listed on the product page. Our team is experienced with tricky access — if in doubt, email hello@hausoflux.uk before ordering and we will advise.

Old sofa removal is available on request. Please let our delivery team know when they call to confirm your slot so it can be arranged in advance of your delivery day.

Our team are experienced with narrow corridors, tight staircases, and restricted access. Please notify us in advance at hello@hausoflux.uk so we can plan accordingly.

Yes — completely free on every single order. We offer free white glove delivery across all of mainland Great Britain. No hidden charges, no fuel surcharges, no postcode premiums. Ever.

• ✅ Mainland England — FREE
• ✅ Mainland Scotland — FREE
• ✅ Wales — FREE
• ❌ Northern Ireland — not currently available
• ❌ Channel Islands — not available
• ❌ Isle of Man — not available

Yes — we deliver to all mainland Scottish postcodes free of charge, including Edinburgh, Glasgow, Aberdeen, and the Highlands. Extended lead times may apply for remote locations.

If no one is available at the agreed time, a re-delivery fee of £50 will apply. Please ensure someone aged 18 or over is present at your delivery address throughout the confirmed window.

Inspect your sofa carefully before signing. Any damage must be reported within 24 hours of delivery by emailing hello@hausoflux.uk with clear photographs. We will arrange a repair or replacement at no cost to you.

Call us on 0161 234 5678 or email hello@hausoflux.uk and our team will check the status of your delivery immediately.