Returns Policy

As all sofas are handcrafted to order, cancellations are subject to a 30% administrative and production fee. You also have a statutory 14-day cooling-off period — cancellation requests must be submitted in writing to hello@hausoflux.uk.

Email hello@hausoflux.uk as soon as possible with your order number and the reason for cancellation. The sooner you contact us, the better — once production is underway, costs increase.

Under UK consumer law, you have 14 days from the date of delivery to cancel your order in writing. A 30% fee applies to cover production costs already incurred for your bespoke sofa.

Returns are accepted for unused items in original condition with proof of purchase. As all sofas are made to order, custom-sized or bespoke configurations are non-returnable unless faulty. A £175 return processing fee applies for change-of-mind returns.

We strongly recommend measuring carefully before ordering and requesting free fabric swatches to confirm your choice. If a return is needed for incorrect sizing, a £175 fee applies to cover logistics and processing.

Email hello@hausoflux.uk within 14 days of delivery with your order number and reason for return. Our team will respond within 2 business days with next steps. Returns are at the customer's expense unless the item is faulty.

Please inspect your sofa carefully before signing the delivery note. If you notice any damage, note it on the delivery paperwork and email hello@hausoflux.uk within 24 hours with photographs. We will resolve this at no cost to you.

Contact us within 24 hours of delivery at hello@hausoflux.uk with your order number and details of the missing item. We will dispatch the missing component as a priority.

All sofas carry a 2-year manufacturing warranty and a 5-year frame guarantee. Please see our Warranty Guide for full details on how to make a claim.

Approved refunds are processed within 5–10 working days back to your original payment method. Bank processing times may add a further 3–5 days depending on your provider.

Refunds are issued minus any applicable cancellation or return fees (30% admin fee for cancellations; £175 for change-of-mind returns). Full refunds are only issued for confirmed manufacturing faults.